Technology Based Self Service Banking Service Quality Evaluation: a Graph Theoretic Approach
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چکیده
منابع مشابه
Technology Based Self Service Banking Service Quality Evaluation: a Graph Theoretic Approach
The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. Researchers have used numerous methods to evaluate automated banking service quality. In this paper, a methodology to quantify the overall effect of key TBSSB service quality attrib...
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ژورنال
عنوان ژورنال: International Journal of Advanced Science and Technology
سال: 2015
ISSN: 2005-4238
DOI: 10.14257/ijast.2015.80.01